Oliver Hazard

Agentic lending operations

Model

A paper family micro-lender lost ground to digital lenders undercutting rates; overhead made competing impossible.

  • Philippines
  • Paper process → agents
  • profitable again

I worked through every process in person. Collectors know borrowers physically and socially, reading households no credit file can.

I built credit risk assessment, loan management and bookkeeping agents; every remaining human hour goes to collections and text and photo field capture. The company is profitable again, lending to underbanked borrowers digital lenders cannot assess.

Like COURT, it keeps unwritten expert judgment human, automating everything around it. Client work; no public link.

The lending operating model before and after automation Before Paper process Every step human After Agents Credit risk assessment Loan management Bookkeeping People Collections Field capture Text and photo

Product

Lending loan management view
The loan record: the agent’s decision, the field evidence behind it, and the one thing it could not verify. Borrower identity redacted; interface redrawn for clarity.
Lending collector field capture with photo and text
Field capture: photo and text